Terms of service

Dirty Soap & Co. – Terms of Service

Effective Date: 2026-01-05

Welcome to Dirty Soap & Co.! These Terms of Service (“Terms”) govern your use of our website and purchase of products. By accessing or using our website, you agree to these Terms. If you do not agree, do not use our website.

1. About Us

This website is operated by Dirty Soap & Co. (“we,” “us,” or “our”). We sell cosmetics and personal care products via Shopify. These Terms apply to all users of the website, including customers, vendors, and contributors of content.

2. Eligibility

You must be at least the age of majority in your province or state of residence. If you are a minor, you may only use our site with consent from a parent or guardian.

3. Products and Orders

All products are sold online only and may have limited quantities.
Prices, availability, and descriptions may change without notice.
Colors may appear differently on your screen and are not guaranteed to be exact.
There may be variation in colour, patterning, scent and texture of individual products and batches, due to variation in natural, raw materials and the handmade nature of our products.
We reserve the right to limit sales to any person or region and to cancel orders we suspect are fraudulent or violate these Terms.

4. Consumer Rights (South Africa)

In accordance with the Consumer Protection Act (CPA):

You may cancel your order within 7 days of receiving your product (cooling-off period).
Refunds will be processed within 10 business days after the returned product is received in its original condition.
You are responsible for the cost of return shipping, unless the product is faulty.
Faulty products will be replaced or refunded in line with our Returns Policy.

5. Product Safety

Our products are for external use only.
Test products on a small area of skin before full use.
We are not liable for allergic reactions, misuse, or adverse effects.
Follow all usage instructions provided.

6. Account & Billing

You agree to provide accurate and current account and payment information.
We reserve the right to refuse or cancel any order, limit quantities, or reject orders from suspected resellers.
Payments are processed via Shopify or approved third-party providers. We are not responsible for errors or unauthorized transactions by these providers.

7. User Content and Reviews

By submitting reviews, photos, or other content, you grant Dirty Soap & Co. a non-exclusive, royalty-free, worldwide license to use, display, and distribute your content for promotional purposes.
You agree that your content does not infringe on the rights of others or contain unlawful or harmful material.

8. Privacy and Data Protection

By using our website or purchasing products, you consent to the collection and processing of your personal data under our Privacy Policy.
Data is collected for order fulfillment, communication, and marketing.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, accuracy, or policies. Use of third-party sites is at your own risk.

10. Prohibited Uses

You may not:

Use our products or website for unlawful purposes.
Infringe intellectual property or privacy rights.
Upload viruses, spam, or malicious code.
Harass or defame others.
Attempt to bypass security measures.

Violations may result in immediate account termination.

11. Disclaimers & Limitation of Liability

Products and services are provided “as is” and “as available”.
We do not guarantee uninterrupted or error-free use of the website.
To the extent permitted by law, our liability is limited to the total purchase price of the product or service in question.
We are not liable for indirect, incidental, or consequential damages.

12. Indemnification

You agree to indemnify, defend, and hold harmless Dirty Soap & Co., its employees, partners, and affiliates from any claims arising from:

Your breach of these Terms
Your violation of any law or third-party rights
Your misuse of our products or services

13. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, pandemics, shipping delays, or technical outages.

14. Modifications

We may update these Terms at any time. Continued use of the website constitutes acceptance of changes. Check this page periodically for updates.

15. Governing Law

These Terms are governed by the laws of South Africa. Any disputes will be resolved under South African law.

16. Termination

We may terminate your access at any time for violations of these Terms. Termination does not limit your liability for amounts owed or obligations incurred before termination.

17. Contact Us

For questions about these Terms, contact:

Email: liveclean@dirtysoap.co.za