Privacy policy

Dirty Soap & Co. – Privacy Policy (POPIA Compliant)

Last Edited January 2026

Dirty Soap & Co. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights under POPIA.

By using our website, purchasing our products, or submitting any personal information through our services, you consent to the practices described in this policy.

1. Responsible Party and Information Officer

Responsible Party/Information Officer: Dirty Soap & Co.
Physical Address: 8 Stinkhout Street, Cannon Rocks, South Africa
Email: liveclean@dirtysoap.co.za
Telephone: +27 78 846 8515

The above details can be used for queries regarding POPIA and handling any privacy-related queries or complaints.

2. Personal Information We Collect

We collect personal information necessary to provide our services and improve your experience, including:

Contact Information: Name, email, phone number, delivery and billing addresses
Payment Information: Credit/debit card or other payment details (processed securely by our providers)
Account Information: Username, password, order history
Device & Usage Data: IP address, browser type, operating system, pages visited, time spent on our site
Cookies & Tracking: Information collected through cookies, web beacons, or analytics tools
Third-Party Data: Information from linked social media accounts (e.g., Facebook or Google), if you choose to log in using them

We do not collect sensitive personal information such as health, religious, or biometric data unless explicitly required and with separate consent.

3. Purpose and Legal Basis for Processing

We only collect and process your personal information for specific, lawful purposes:

Fulfilling and delivering your orders
Communicating about your orders, products, and services
Marketing and promotions (with your consent)
Improving our website, services, and customer experience
Fraud prevention, security, and legal compliance

We process your data lawfully, reasonably, and in a manner proportional to these purposes.

4. Consent and Your Choice

Where required, we obtain your explicit consent before processing personal information, particularly for:

Marketing communications
Sharing data with third-party affiliates or service providers

You may withdraw your consent at any time by contacting us at liveclean@dirtysoap.co.za . Withdrawal will not affect processing already carried out lawfully before the withdrawal.

5. Sharing Your Personal Information

We may share your personal information with third parties only as necessary to provide our services or comply with the law:

Service Providers: Payment processors, delivery companies, IT providers, and analytics partners
Affiliates and Partners: To provide products or services you have requested
Legal Compliance: When required by law or to protect rights, property, or safety
Business Transfers: In the event of a merger, acquisition, or sale of business assets

Third-Party Safeguards: All third parties must adhere to POPIA-compliant agreements ensuring your personal information is processed securely and only for the specified purpose.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve our website and provide a personalized experience. You will be asked to accept cookies on your first visit. You can manage or disable cookies via your browser, but some features may not function fully if disabled.

We also use third-party analytics and advertising services (e.g., Google Analytics, Facebook) in a manner consistent with POPIA. Links to their policies are provided on our website.

7. Data Security

We take appropriate technical and organizational measures to protect personal information, including:

Secure servers and firewalls
Encryption of payment and sensitive data (SSL/TLS)
Access controls and restricted physical access
Security agreements with third-party service providers

While we take all reasonable steps, no system is completely secure. You are responsible for safeguarding your account credentials and devices.

8. Data Retention

We retain your personal information only as long as necessary to:

Fulfill orders and provide services
Comply with legal obligations
Resolve disputes or enforce agreements

After this, your information is securely deleted or anonymized.

9. Your Rights under POPIA

You have the right to:

Access your personal information
Correct or update inaccuracies
Request deletion of personal information where it is no longer needed
Object to processing for marketing purposes
Withdraw consent at any time
Data portability to transfer information to another service provider

To exercise your rights, contact our Information Officer at liveclean@dirtysoap.co.za . We will respond within one month of your request.

10. Complaints

If you have concerns about our privacy practices, contact our Information Officer. If unresolved, you may lodge a complaint with the Information Regulator, South Africa:
https://www.justice.gov.za/inforeg/

11. International Data Transfers

If your information is processed or stored outside South Africa, we ensure adequate safeguards consistent with POPIA, including confidentiality agreements and security measures.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review the policy periodically.

13. Contact Us

Dirty Soap & Co.
Cannon Rocks, South Africa
Email: liveclean@dirtysoap.co.za
Telephone: +27 78 846 8515

For POPIA-related queries, contact us.