Lace and Clay

Dirty Soap & Co.’s Return & Refund Policy allows returns within 7 days under South Africa’s Consumer Protection Act. Unused, unopened items in original packaging can be returned for change of mind (customer pays return shipping), while faulty or damaged items must be reported within 48 hours and return shipping is covered by Dirty Soap & Co. Refunds are issued to the original payment method and processed within 10 business days after the return is received and inspected. Exchanges are allowed for items of the same value, and all returns must be approved first by contacting liveclean@dirtysoap.co.za.

Dirty Soap & Co. processes orders within 2–4 business days (excluding weekends and public holidays) and ships using reputable couriers within South Africa only. Shipping costs are calculated at checkout, and standard delivery takes 3–7 business days after dispatch. Customers receive a tracking number by email once the order ships. The company is not responsible for courier delays, but if a package is lost or damaged, customers should contact liveclean@dirtysoap.co.za, and return shipping for faulty/damaged items is covered. Customers must provide accurate address details, as incorrect addresses may result in extra redelivery fees. International shipping is not currently available.